All shipping times are estimates and may vary due to factors beyond our control, including weather conditions, customs processing, and carrier delays. International customers are responsible for customs duties, taxes, and compliance with local regulations.
COMPANY INFORMATION
| COMPANY NAME | JIUSI TECHNOLOGY CO., LIMITED |
| ADDRESS | UNIT C, 9/F WINNING HOUSE, NO.72-76 WING LOK STREET, SHEUNG WAN, HONG KONG |
| SUPPORT@JIUSIRC.COM | |
| PHONE | +86 132-4380-0183 |
| BUSINESS HOURS | MONDAY TO FRIDAY (HONG KONG TIME) |
SHIPPING INFORMATION
PROCESSING TIMES
- STANDARD ORDERS: 0-3 BUSINESS DAYS
- EXPEDITED ORDERS: 0-2 BUSINESS DAYS
- WEEKEND ORDERS: NEXT BUSINESS DAY
DELIVERY ESTIMATES
- STANDARD SHIPPING: 0-12 BUSINESS DAYS
- EXPEDITED SHIPPING: 0-9 BUSINESS DAYS
SHIPPING OPTIONS & RATES
| SHIPPING METHOD | ORDER AMOUNT | SHIPPING FEE | PROCESSING TIME | DELIVERY TIME |
|---|---|---|---|---|
| STANDARD SHIPPING | ORDERS ≥ $99.00 | FREE | 0-3 BUSINESS DAYS | 0-12 BUSINESS DAYS |
| STANDARD SHIPPING | ORDERS < $99.00 | $6.99 | 0-3 BUSINESS DAYS | 0-12 BUSINESS DAYS |
| EXPEDITED SHIPPING | ALL ORDERS | $23.99 | 0-2 BUSINESS DAYS | 0-9 BUSINESS DAYS |
SPECIAL HANDLING REQUIREMENTS
LITHIUM BATTERY REGULATIONS
Due to international shipping regulations, lithium batteries have specific handling requirements that affect delivery options and timing.
BATTERY SHIPPING RESTRICTIONS
- BATTERIES SHIP GROUND SERVICE ONLY
- EXPEDITED AIR SERVICE NOT AVAILABLE
RETURNS & EXCHANGES
30-DAY RETURN PERIOD
| RETURN TYPE | TIMEFRAME | CONDITION | REFUND |
|---|---|---|---|
| UNOPENED ITEMS | 30 DAYS FROM DELIVERY | ORIGINAL PACKAGING | FULL REFUND MINUS 20% RESTOCKING FEE |
| DEFECTIVE ITEMS | 30 DAYS FROM DELIVERY | MANUFACTURING DEFECTS ONLY | FULL REFUND |
| WRONG ITEM SHIPPED | 30 DAYS FROM DELIVERY | OUR ERROR | FULL REFUND |
| DAMAGED IN SHIPPING | 30 DAYS FROM DELIVERY | REPORT UPON DELIVERY | FULL REFUND OR REPLACEMENT |
RETURN PROCESS
To initiate a return, contact our customer service team for authorization before shipping any items.
RETURN PROCEDURE
-
CONTACT CUSTOMER SERVICE
Email: support@jiusirc.com
Phone: +86 132-4380-0183
Include order number and reason -
RECEIVE RMA NUMBER
Return Merchandise Authorization
Required for all returns -
PACKAGE SECURELY
Use original packaging when possible
Include all accessories -
SHIP WITH TRACKING
Customer pays return shipping
Insurance recommended -
REFUND PROCESSING
Up to 20 business days after receipt
Refund issued to original payment method
RETURN CONDITIONS & FEES
RETURN FEES
RESTOCKING FEE: 20% OF PRODUCT PRICE
Applied to all customer-initiated returns except:
- MANUFACTURING DEFECTS
- INCORRECT ITEMS SHIPPED BY JIUSI
- ITEMS DAMAGED DURING SHIPPING
SHIPPING COSTS
- ORIGINAL SHIPPING NOT REFUNDED
- RETURN SHIPPING: CUSTOMER RESPONSIBILITY
- EXCEPTION: JIUSI ERROR OR DEFECTIVE ITEMS
NON-RETURNABLE ITEMS
ITEMS NOT ELIGIBLE FOR RETURN
- USED OR OPERATED RC VEHICLES
- ITEMS WITH SIGNS OF USE OR MODIFICATION
- PRODUCTS WITHOUT ORIGINAL PACKAGING
- BATTERIES (ONCE OPENED OR USED)
- CONSUMABLE ITEMS (TIRES, SMALL PARTS)
- FINAL SALE OR CLEARANCE ITEMS
REFUND PROCESSING
- REFUND PROCESSING TIME: UP TO 20 BUSINESS DAYS
- CREDIT CARD REFUNDS: 5-10 BUSINESS DAYS TO APPEAR
- PAYPAL REFUNDS: 2-3 BUSINESS DAYS
- ORIGINAL PAYMENT METHOD USED
WARRANTY INFORMATION
WARRANTY PERIODS
JIUSI products include warranty coverage for manufacturing defects.
| Product Category | Warranty Period | Coverage |
|---|---|---|
| COMPLETE VEHICLES | 90 DAYS FROM PURCHASE | MANUFACTURING DEFECTS |
| MOTORS AND ELECTRONICS | 90 DAYS FROM PURCHASE | MANUFACTURING DEFECTS ONLY |
| STRUCTURAL COMPONENTS | 30 DAYS FROM PURCHASE | MATERIAL DEFECTS ONLY |
| BATTERIES AND CONSUMABLES | 14 DAYS FROM PURCHASE | INITIAL DEFECTS ONLY |
WARRANTY EXCLUSIONS: Normal wear, user damage, modifications, racing damage, water damage, and misuse are not covered under warranty terms.
INTERNATIONAL SHIPPING INFORMATION
CUSTOMS & DUTIES
International customers are responsible for all customs duties, taxes, and fees imposed by their destination country. JIUSI provides accurate customs declarations.
INTERNATIONAL DELIVERY REQUIREMENTS
- RECIPIENT SIGNATURE REQUIRED
- VALID PHONE NUMBER MANDATORY
- ACCURATE ADDRESS ESSENTIAL
- CUSTOMS FORMS COMPLETED BY JIUSI
- TRACKING PROVIDED FOR ALL SHIPMENTS
SHIPPING RESTRICTIONS
Due to shipping regulations and international restrictions, some products cannot be shipped to certain destinations. Contact customer service for specific restrictions.
PRODUCT RESTRICTIONS
- BATTERIES: LIMITED DESTINATIONS
- LARGE VEHICLES: FREIGHT RESTRICTIONS
- CERTAIN COUNTRIES: REGULATORY LIMITS
- REMOTE AREAS: EXTENDED DELIVERY
- PO BOXES: NOT ACCEPTED FOR LARGE ITEMS
CUSTOMER SUPPORT
EMAIL SUPPORT
SUPPORT@JIUSIRC.COM
RESPONSE TIME: WITHIN 24 HOURS
BUSINESS HOURS: MONDAY-FRIDAY
TIME ZONE: HONG KONG (GMT+8)
PHONE SUPPORT
+86 132-4380-0183
BUSINESS HOURS: MONDAY-FRIDAY
TIME ZONE: HONG KONG (GMT+8)
EMAIL PREFERRED FOR FASTER RESPONSE
ORDER TRACKING
TRACKING PROVIDED
SHIPMENT NOTIFICATIONS
DELIVERY CONFIRMATION
RETURN STATUS UPDATES
JIUSI reserves the right to modify shipping and return policies. Current terms apply to all orders. Contact customer service for questions or clarification.
EFFECTIVE DATE: September 1, 2025 | LAST UPDATED: September 1, 2025