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Contact Us

Get assistance from our customer service team for technical support, product information, and general inquiries. We aim to provide helpful responses within our stated timeframes.

For immediate assistance, please contact us directly by email. The contact form at the bottom of this page may require additional processing time due to our internal routing procedures.

CUSTOMER SUPPORT

CONTACT INFORMATION

EMAIL: support@jiusirc.com

PHONE: +86 132-4380-0183

ADDRESS: Unit C, 9/F Winning House, No.72-76 Wing Lok Street, Sheung Wan, Hong Kong

SUPPORT SERVICES

TECHNICAL ASSISTANCE

Our customer service team can provide basic technical assistance and guidance for product-related questions.

PRODUCT SETUP Basic installation and initial setup guidance
TROUBLESHOOTING General problem-solving assistance
PRODUCT INFORMATION Specifications and compatibility questions
MAINTENANCE Basic care and maintenance recommendations

BUSINESS INQUIRIES

For business-related questions and partnership inquiries, please contact our customer service team.

PRODUCT INQUIRIES Product availability and specifications
ORDER QUESTIONS Shipping, pricing, and order status
PARTNERSHIP INQUIRIES Business partnership opportunities
GENERAL INFORMATION Company information and policies

RESPONSE INFORMATION

BUSINESS HOURS

  • OPERATING DAYS: Monday - Friday
  • BUSINESS HOURS: 9:00 AM - 6:00 PM
  • TIME ZONE: GMT+8 (Hong Kong Time)
  • HOLIDAYS: Hong Kong public holidays observed

EFFECTIVE COMMUNICATION TIPS

EMAIL BEST PRACTICES

To help us provide better assistance, please follow these guidelines:

SUBJECT LINE SUGGESTIONS

  • Technical Support - [Product Model] - [Brief Issue]
  • Warranty Claim - [Product Model] - [Order Number]
  • General Inquiry - [Topic]
  • Order Question - [Order Number]

HELPFUL INFORMATION TO INCLUDE

Including relevant details helps us provide more accurate assistance:

RECOMMENDED DETAILS

  • PRODUCT INFORMATION: Model name/number if applicable
  • ORDER DETAILS: Order number and purchase date
  • ISSUE DESCRIPTION: Clear description of the problem
  • STEPS TAKEN: Any troubleshooting already attempted
  • CONTACT PREFERENCE: Preferred response method

SUPPORT SCOPE & LIMITATIONS

WHAT WE CAN HELP WITH

  • Product information and specifications
  • Basic setup and operation guidance
  • Warranty and return policy questions
  • Order status and shipping information
  • General troubleshooting assistance
  • Policy and procedure clarifications

SUPPORT LIMITATIONS

  • Advanced technical modifications
  • Third-party product compatibility
  • Complex engineering consultations
  • Real-time phone or chat support
  • On-site service or repairs
  • Immediate emergency response

Our customer service team provides assistance within the scope of standard product support. For complex technical issues, response times may be extended while we research appropriate solutions.

GET IN TOUCH

We welcome your questions and feedback. Our customer service team is ready to assist you with product information, support, and general inquiries.

PRIMARY CONTACT METHOD

EMAIL: support@jiusirc.com

BUSINESS HOURS: Monday-Friday, 9:00 AM - 6:00 PM (GMT+8)

TYPICAL RESPONSE: 24 hours guaranteed

ADDITIONAL INFORMATION

  • Response times are estimates and may vary
  • Complex inquiries may require additional research time
  • Support availability subject to business hours
  • Service capabilities may vary by region
  • We cannot guarantee specific technical outcomes

COMMITMENT TO SERVICE

JIUSI is committed to providing reasonable customer support within our operational capabilities. We appreciate your business and will make efforts to address your inquiries in a timely and professional manner.

For the most current information about our products and services, please refer to our website or contact us directly.

Contact Form