WARRANTY & SERVICE POLICY
JIUSI provides warranty coverage for products purchased through authorized channels. This policy outlines warranty terms and customer support services.
Warranty coverage protects against manufacturing defects that occur during normal use.
WARRANTY COVERAGE
WARRANTY PERIODS
| Product Category | Warranty Period | Coverage |
|---|---|---|
| COMPLETE VEHICLES | 90 DAYS FROM PURCHASE DATE | MANUFACTURING DEFECTS |
| MOTORS AND ELECTRONICS | 90 DAYS FROM PURCHASE DATE | MANUFACTURING DEFECTS ONLY |
| STRUCTURAL COMPONENTS | 30 DAYS FROM PURCHASE DATE | MATERIAL DEFECTS ONLY |
| BATTERIES AND CONSUMABLES | 14 DAYS FROM PURCHASE DATE | INITIAL DEFECTS ONLY |
Warranty periods are measured from the original purchase date and apply only to the original purchaser with valid proof of purchase.
WARRANTY REQUIREMENTS
REQUIRED DOCUMENTATION
- Original purchase receipt or invoice
- Product serial number (if applicable)
- Detailed description of the issue
- Photos of any visible damage or defects
- Information about product usage
PURCHASE VERIFICATION
Warranty applies only to products purchased through:
- Official JIUSI website and authorized retailers
- Verified dealer network
- Products with traceable purchase history
Warranty coverage requires compliance with specified conditions and verification of purchase through authorized dealers.
WARRANTY COVERAGE DETAILS
COVERED DEFECTS
Warranty covers defects that occur during normal use and are determined to be manufacturing-related:
- Material defects in original components
- Manufacturing assembly errors
- Electronic component failures (non-abuse related)
- Premature wear of internal components under normal use
- Defects present at time of purchase
WARRANTY REMEDIES
For valid warranty claims, JIUSI may provide:
- Repair of defective components (at our discretion)
- Replacement of defective parts (subject to availability)
- Product replacement (in limited circumstances)
- Store credit (for unresolvable issues)
Remedy selection is at JIUSI's discretion based on the nature of the defect and product availability.
WARRANTY EXCLUSIONS
EXCLUDED CONDITIONS
| EXCLUSION TYPE | DESCRIPTION |
|---|---|
| NORMAL WEAR | Expected deterioration from regular use |
| IMPACT DAMAGE | Crashes, drops, or collision damage |
| WATER DAMAGE | Moisture exposure or liquid damage |
| MODIFICATIONS | Alterations or non-original parts |
| MISUSE | Operation outside intended parameters |
| CONSUMABLES | Batteries, tires, body shells, small hardware |
CONDITIONS THAT VOID WARRANTY
WARRANTY VOIDANCE
- Unauthorized repairs or modifications
- Use of non-compatible or non-original parts
- Removal or alteration of serial numbers
- Commercial or rental use
- Exposure to extreme conditions
- Evidence of abuse or negligence
USER RESPONSIBILITIES
- Following provided operating instructions
- Performing recommended maintenance
- Using appropriate batteries and accessories
- Storing products in suitable conditions
- Operating within specified limits
WARRANTY LIMITATIONS
This warranty is limited to repair or replacement as determined by JIUSI. We are not responsible for:
- Transportation costs to service locations
- Labor costs for installation or removal
- Commercial losses or business interruption
WARRANTY CLAIM PROCESS
CLAIM PROCEDURE
| STEP | CUSTOMER ACTION | TIMEFRAME |
|---|---|---|
| 1. CONTACT | Email support@jiusirc.com | Within warranty period |
| 2. DOCUMENTATION | Provide required information | Within 3 days of contact |
| 3. EVALUATION | Await claim review and decision | 5-10 business days |
| 4. AUTHORIZATION | Receive return instructions (if approved) | 1-2 business days |
| 5. RETURN | Ship product as instructed | Within 14 days of authorization |
| 6. RESOLUTION | Receive repair/replacement/credit | 7-21 business days after receipt |
CLAIM REQUIREMENTS
REQUIRED INFORMATION
- Product model and serial number
- Purchase date and retailer information
- Detailed problem description
- Photos or videos of the issue
- Usage history and maintenance performed
- Any troubleshooting steps attempted
SHIPPING INSTRUCTIONS
- Pack items securely in original packaging if available
- Remove all batteries before shipping
- Include return authorization number
- Use trackable shipping method
- Customer pays shipping unless determined our error
Warranty claims without proper authorization may be refused or delayed. Processing times are estimates and may vary.
TECHNICAL SUPPORT
CUSTOMER SUPPORT SERVICES
Our technical support team provides assistance with product setup, troubleshooting, and general usage questions. Support is provided during business hours.
SUPPORT AVAILABILITY
- EMAIL: support@jiusirc.com
- PHONE: +86 132-4380-0183
- RESPONSE TIME: Within 24 hours
- LANGUAGES: English, Chinese
- BUSINESS HOURS: Monday-Friday (Hong Kong Time)
- SUPPORT TYPE: Email-based assistance
SUPPORT SCOPE
- Basic setup and operation guidance
- Troubleshooting assistance
- Product compatibility information
- General maintenance advice
- Warranty and service information
SERVICE INFORMATION
PARTS AVAILABILITY
REPLACEMENT PARTS
- Parts availability varies by model and age
- Common wear parts typically available
- Specialty components subject to stock
- International shipping may be limited
- Parts pricing subject to change
ORDERING INFORMATION
- Parts inquiries via support email
- Pricing and availability provided upon request
- Payment required before shipment
- Shipping costs additional
- No returns on special order parts
WARRANTY & SERVICE CONTACT
For warranty claims, repair services, and technical support, contact our customer service team:
WARRANTY SERVICES
- EMAIL: support@jiusirc.com
- PHONE: +86 132-4380-0183
- SUBJECT: "Warranty Claim"
- INCLUDE: Model, purchase date, problem description
- RESPONSE: Within 24 hours
TECHNICAL SUPPORT
- EMAIL: support@jiusirc.com
- PHONE: +86 132-4380-0183
- SUBJECT: "Technical Support"
- INCLUDE: Product model and specific question
- RESPONSE: Within 24 hours
COMPANY INFORMATION
Company: JIUSI TECHNOLOGY CO., LIMITED
Address: UNIT C, 9/F WINNING HOUSE, NO.72-76 WING LOK STREET, SHEUNG WAN, HONG KONG
Business Hours: Monday-Friday (Hong Kong Time)
Response Time: Within 24 hours for email inquiries
WARRANTY POLICY TERMS
POLICY LIMITATIONS
- This warranty is limited to the terms specifically stated herein
- Service availability may vary by geographic location
- Processing times are estimates and may be extended
- Parts availability is not guaranteed for all products
- Warranty coverage is subject to verification and approval
- JIUSI reserves the right to modify this policy with notice
- Local laws may provide additional rights not affected by this policy
JIUSI provides this warranty and service information but cannot guarantee specific outcomes or service availability in all circumstances.
EFFECTIVE DATE
CURRENT VERSION: Effective September 1, 2025
LAST MODIFIED: September 1, 2025