JIUSI provides this return policy to ensure a clear and transparent process for customers.
POLICY OVERVIEW
30-DAY RETURN PERIOD
Products may be returned within 30 days of delivery date when conditions are met.
INSPECTION
All returned products undergo inspection to verify condition and eligibility for refund.
GLOBAL PROCESSING
Return processing available through our distribution centers.
RETURN ELIGIBILITY REQUIREMENTS
RETURNABLE ITEMS
- UNUSED PRODUCTS in original, unopened packaging
- ALL ORIGINAL ACCESSORIES and components included
- ORIGINAL PACKAGING with manuals and documentation
- VALID PROOF OF PURCHASE required
- RETURN AUTHORIZATION (RMA) obtained before shipping
- RETURNED WITHIN 30 DAYS of confirmed delivery
CONDITION REQUIREMENTS
Products must be in new, unused condition with no signs of installation, operation, or testing. Items not meeting these requirements may be subject to restocking fees or return denial.
NON-RETURNABLE ITEMS
- BATTERIES (once packaging opened or used)
- ELECTRONIC COMPONENTS with broken seals
- PRODUCTS showing any signs of use or modification
- CUSTOM OR SPECIAL ORDER items
- FINAL SALE or clearance merchandise
- CONSUMABLE PARTS and accessories
SAFETY CONSIDERATIONS
For safety and regulatory compliance, certain electronic components and batteries cannot be returned once opened or used.
RETURN AUTHORIZATION PROCESS
STEP 1: REQUEST AUTHORIZATION
Contact our customer service at support@jiusirc.com with your order information and reason for return.
REQUIRED INFORMATION:
- Order number and purchase date
- Product model and quantity
- Detailed reason for return
- Current condition of product and packaging
STEP 2: RECEIVE RMA AUTHORIZATION
If your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days.
RMA INFORMATION INCLUDES:
- RMA reference number
- Return shipping address
- Packaging and labeling requirements
- Processing timeline
STEP 3: SHIP YOUR RETURN
Package items securely and ship to the provided address using a trackable shipping method.
SHIPPING REQUIREMENTS:
- RMA number clearly marked on package exterior
- Trackable shipping method required
- Customer responsible for return shipping costs
- Insurance coverage recommended
IMPORTANT NOTICE
Returns shipped without valid RMA authorization may be refused or delayed. Please ensure you receive RMA approval before shipping any items.
INSPECTION & REFUND PROCESSING
PROCESSING TIMELINE
Upon receipt of your return, our team will inspect the items to verify condition and eligibility. Processing times may vary based on item complexity and current volume.
| PROCESS STAGE | TIMELINE | CUSTOMER NOTIFICATION |
|---|---|---|
| PACKAGE RECEIPT | 1-3 BUSINESS DAYS | Email confirmation when received |
| INSPECTION PROCESS | 3-5 BUSINESS DAYS | Status update upon completion |
| REFUND APPROVAL | 1-2 BUSINESS DAYS | Refund amount confirmation |
| PAYMENT PROCESSING | UP TO 20 BUSINESS DAYS | Varies by payment method |
Processing times are estimates and may be longer during peak periods or for complex items requiring detailed inspection.
FEES & REFUND STRUCTURE
APPLICABLE FEES
| FEE TYPE | AMOUNT | WHEN APPLIED |
|---|---|---|
| RESTOCKING FEE | 20% OF PRODUCT PRICE | Customer-initiated returns |
| RETURN SHIPPING | CUSTOMER COST | All returns except our errors |
| ORIGINAL SHIPPING | NOT REFUNDED | Customer-initiated returns |
Fees are deducted from refund amount. Final refund amount will be communicated before processing.
REFUND METHODS
ORIGINAL PAYMENT METHOD
Refunds are processed to the original payment method used for purchase. Credit card refunds may take 5-10 business days to appear on statements.
STORE CREDIT OPTION
Customers may opt for store credit for faster processing. Store credit is issued upon approval and can be used for future purchases.
INTERNATIONAL CONSIDERATIONS
International refunds may be subject to currency conversion fees and bank charges. Processing times may be extended for international transactions.
DEFECTIVE PRODUCTS VS RETURNS
DEFECTIVE PRODUCT CLAIMS
Products with manufacturing defects or that fail during normal use should be processed through our warranty system.
- MANUFACTURING DEFECTS within warranty period
- COMPONENT FAILURES during normal operation
- PRODUCTS received damaged in shipping
- INCORRECT ITEMS shipped by our error
Contact: support@jiusirc.com for defective product claims
Required: Photos of defect and proof of purchase
STANDARD RETURNS
Returns due to customer preference, compatibility issues, or change of requirements fall under this standard return policy.
- INCORRECT MODEL ordered by customer
- COMPATIBILITY ISSUES with existing equipment
- PERFORMANCE not meeting customer expectations
- CHANGE in project requirements
Contact: support@jiusirc.com for standard returns
Subject to: Standard return conditions and fees
INTERNATIONAL RETURN PROCEDURES
INTERNATIONAL RETURN REQUIREMENTS
CUSTOMS DOCUMENTATION
- Mark packages clearly as "RETURNED GOODS"
- Include copy of original purchase documentation
- Declare accurate value and product description
- Comply with local export/import regulations
CUSTOMER RESPONSIBILITIES
- All international shipping costs
- Customs duties and taxes (if applicable)
- Proper packaging and insurance
- Compliance with shipping regulations
International return availability and processing may vary based on local regulations and operational capacity. Contact customer service for specific guidance.
CUSTOMER SERVICE CONTACTS
RETURN SUPPORT
Email: support@jiusirc.com
Phone: +86 132-4380-0183
Subject Line: "Return Request - [Order Number]"
Business Hours: Monday-Friday (Hong Kong Time)
Response Time: Within 24 hours
REQUIRED INFORMATION
- Order number and purchase date
- Product details and quantities
- Reason for return request
- Current condition of items
COMPANY INFORMATION
Company: JIUSI TECHNOLOGY CO., LIMITED
Address:
UNIT C, 9/F WINNING HOUSE
NO.72-76 WING LOK STREET
SHEUNG WAN, HONG KONG
Email communication is preferred for faster response.
SHIPPING & DELIVERY INFORMATION
| SHIPPING METHOD | ORDER AMOUNT | SHIPPING FEE | PROCESSING TIME | DELIVERY TIME |
|---|---|---|---|---|
| STANDARD SHIPPING | ORDERS ≥ $99.00 | FREE | 0-3 BUSINESS DAYS | 0-12 BUSINESS DAYS |
| STANDARD SHIPPING | ORDERS < $99.00 | $6.99 | 0-3 BUSINESS DAYS | 0-12 BUSINESS DAYS |
| EXPEDITED SHIPPING | ALL ORDERS | $23.99 | 0-2 BUSINESS DAYS | 0-9 BUSINESS DAYS |
POLICY TERMS & CONDITIONS
GENERAL CONDITIONS
- Policy applies to direct purchases from JIUSI website
- Dealer and reseller purchases subject to their respective policies
- JIUSI reserves right to deny returns not meeting requirements
- Fraudulent return attempts may result in account restrictions
- Local consumer protection laws may supersede policy terms
- Processing times are estimates and may vary
POLICY UPDATES
CURRENT VERSION: Effective September 1, 2025
LAST MODIFIED: September 1, 2025
This return policy may be updated periodically to reflect changes in business practices or legal requirements. Material changes will be communicated to customers through website notice.
Returns initiated before policy changes will be processed under the terms in effect at the time of the original purchase.