Return & Refund Policy
JIUSI provides a clear and transparent return process. Eligible products may be returned within 30 days of delivery, subject to the conditions and procedures outlined below.
30-Day Return Period
Eligible products may be returned within 30 days of the confirmed delivery date.
RMA Required
A valid Return Merchandise Authorization (RMA) must be obtained before shipping a return.
Return Inspection
Returned products are inspected to verify condition and refund eligibility.
Refund Processing
Approved refunds are processed after inspection and may take additional time depending on the payment method.
Return Eligibility Requirements
Products must meet the following requirements to qualify for a standard return.
Returnable Items
- Unused products in original, unopened packaging
- All original accessories and components included
- Original packaging, manuals, and documentation included
- Valid proof of purchase
- Return authorization (RMA) obtained before shipping
- Returned within 30 days of confirmed delivery
Non-Returnable Items
- Batteries once packaging has been opened or used
- Electronic components with broken seals
- Products showing signs of use or modification
- Custom or special-order items
- Final sale or clearance merchandise
- Consumable parts and accessories
Products must be in new, unused condition with no signs of installation, operation, or testing. Items that do not meet these requirements may be subject to a restocking fee or return denial.
How To Request A Return
Please complete the following steps before sending any products back to JIUSI.
Request Authorization
Contact support@jiusirc.com with your order information and reason for return.
- Order number and purchase date
- Product model and quantity
- Detailed reason for return
- Current product and packaging condition
Receive RMA Authorization
If approved, you will receive an RMA number and return instructions within 1–2 business days.
- RMA reference number
- Return shipping address
- Packaging and labeling requirements
- Processing timeline
Ship Your Return
Package the product securely and use a trackable shipping method to the return address provided by customer service.
- Clearly mark the RMA number on the package
- Use a trackable shipping method
- Customer is responsible for applicable return shipping
- Shipping insurance is recommended
Inspection & Refund Processing
After your return arrives, the product will be inspected before refund approval.
| PROCESS STAGE | ESTIMATED TIMELINE | CUSTOMER NOTIFICATION |
|---|---|---|
| Package Receipt | 1–3 Business Days | Email confirmation when received |
| Inspection Process | 3–5 Business Days | Status update upon completion |
| Refund Approval | 1–2 Business Days | Refund amount confirmation |
| Payment Processing | Up To 20 Business Days | Varies by payment method |
Processing times are estimates and may be longer during peak periods or when an item requires additional inspection.
Fees & Refund Structure
| FEE TYPE | AMOUNT | WHEN APPLIED |
|---|---|---|
| Restocking Fee | 20% Of Product Price | Customer-initiated returns |
| Return Shipping | Customer Cost | All returns except our errors |
| Original Shipping | Not Refunded | Customer-initiated returns |
Applicable fees are deducted from the refund amount. The final refund amount will be communicated before processing.
Refund Methods
Original Payment Method
Approved refunds are returned to the original payment method. Credit card refunds may take approximately 5–10 business days to appear on your statement.
Store Credit
Customers may choose store credit for faster processing. Store credit is issued after return approval and may be used for future purchases.
International Refunds
International refunds may be affected by currency conversion fees, bank charges, and additional processing time.
Defective Products vs Standard Returns
Defective Product Claims
Products with manufacturing defects or failures during normal use should be handled through the applicable warranty process.
- Manufacturing defects within the warranty period
- Component failures during normal operation
- Products received damaged in shipping
- Incorrect items shipped by JIUSI
Contact: support@jiusirc.com
Photos of the defect and proof of purchase are required.
Standard Returns
Returns caused by customer preference, compatibility issues, or changing requirements are processed under the standard return policy.
- Incorrect model ordered by customer
- Compatibility issues with existing equipment
- Performance not meeting customer expectations
- Change in project requirements
Standard return conditions and applicable fees apply.
International Returns
International return requirements may vary depending on local regulations and operational capacity.
Customs Documentation
- Mark the package clearly as "Returned Goods"
- Include a copy of the original purchase documentation
- Declare an accurate value and product description
- Follow applicable export and import regulations
Customer Responsibilities
- International return shipping costs
- Customs duties and taxes, where applicable
- Proper packaging and insurance
- Compliance with shipping regulations
Return Support
For return requests or questions about refund processing, please contact the JIUSI customer service team.
NO.72-76 WING LOK STREET
SHEUNG WAN, HONG KONG
Policy Terms & Conditions
- This policy applies to purchases made directly from the JIUSI website
- Dealer and reseller purchases are subject to their respective policies
- JIUSI reserves the right to deny returns that do not meet policy requirements
- Fraudulent return attempts may result in account restrictions
- Applicable local consumer protection laws may supersede these policy terms
- Processing times are estimates and may vary
Policy Updates
Current Version: Effective September 1, 2025
Last Modified: September 1, 2025
This policy may be updated periodically to reflect changes in business practices or legal requirements. Returns initiated before a policy change will be processed under the terms in effect at the time of the original purchase.